Shipping & Returns Policy

Last Updated: July 23, 2025

At Mobi2Deal (https://mobi2deal.com), we are committed to delivering your orders quickly, safely, and transparently. Please read our shipping and return terms carefully before placing an order.

1. Shipping Policy

A. Processing & Delivery Timelines

• Order Processing Time: All orders are processed within 24 to 48 hours (excluding Sundays and national holidays) after order confirmation.
• Estimated Delivery Time:
  • Delhi NCR & Nearby Regions: 2 to 4 business days.
  • Rest of India: 4 to 7 business days.

B. Shipping Charges

• We offer Free Standard Shipping on select mobile phones and promotional items across India.
• Express delivery or specific pin-code delivery charges (if applicable) will be calculated and displayed at checkout.

C. Order Tracking

• Once your package is dispatched, you will receive a tracking link via SMS, WhatsApp, or Email along with your tracking number (AWB).
• You can also track your shipment on our website using the Order Tracking page.

2. Return & Replacement Policy

A. Return Eligibility

We accept return or replacement requests under the following conditions:

• Damaged Product: Received a physically damaged product at the time of delivery.
• Wrong Product Sent: Received a different brand, model, or color than what was ordered.
• Defective Product: Product has manufacturing defects upon unboxing.

Important: To claim a return or replacement for damaged or incorrect items, an Unboxing Video (uninterrupted video from opening the outer seal to inspecting the phone) is mandatory.

B. Non-Returnable Items

• Items damaged due to customer misuse, liquid damage, or physical drops.
• Products with missing original accessories, user manuals, box, or original IMEI stickers.
• Return requests submitted after 7 days of delivery.

3. How to Request a Return / Replacement

1.Contact Customer Support:Within 7 Days.

Reach out to our support team within 7 days of receiving your order via Email or WhatsApp.

2.Share Unboxing Proof:Video & Images.

Provide your Order ID, photos of the product/box, and the Unboxing Video.

3.Pickup & Quality Check:Verification.

Once approved, our courier partner will pick up the item. After passing our quality check (QC), we will issue a replacement or process your refund.

4. Refund Policy

• Approved Returns: Once the returned product is received and inspected at our store, approved refunds will be processed within 5 to 7 business days.
• Refund Method: Refunds will be credited to your original payment method (Bank Account / UPI).

5. Contact Us for Shipping & Return Queries

• Store Address: Building No. 11, Khandsa Rd, Khandsha, Sector 34, Gurugram, Haryana 122001, India
• Customer Support Number: +91 8506831894
• Email Support: support@mobi2deal.com
• General Enquiries: info@mobi2deal.com